@inbook{3f14b34c72ae4fbd87583f0dc61193f2,
title = "Effects of Online Review Response Strategies on Attitudes toward the Hotel",
author = "Martin Waiguny and Heike Kniesel and S. Diehl",
year = "2016",
month = sep,
doi = "10.1007/978-3-658-10558-7_8",
language = "English",
isbn = "978-3-658-10557-0",
editor = "Sara Rosengren and Micael Dahl{\'e}n and Shintaro Okazaki",
booktitle = "Advances in Advertising Research",
publisher = "Springer Fachmedien Wiesbaden GmbH",
address = "Germany",
edition = "Vol. VI",
}