Online Customer Reviews Used as Complaint Management Tool

Christian Maurer; S. Schaich

doi:10.1007/978-3-7091-0503-0_40

Online Customer Reviews Used as Complaint Management Tool

Publikation: Beitrag in Buch/Bericht/Konferenzband › Kapitel › Begutachtung

Originalsprache	Englisch
Titel	Information and Communication Technologies in Tourism 2011
Herausgeber (Verlag)	Springer Verlag
Seiten	499-511
Seitenumfang	13
ISBN (Print)	978-3-7091-0502-3
DOIs	https://doi.org/10.1007/978-3-7091-0503-0_40
Publikationsstatus	Veröffentlicht - Jän. 2011

Forschungsfelder

Tourism Distribution Channels

IMC Forschungsschwerpunkte

Tourism marketing and technology

ÖFOS 2012 - Österreichischen Systematik der Wissenschaftszweige

502040 Tourismusforschung

UN SDGs

Dieser Output leistet einen Beitrag zu folgendem(n) Ziel(en) für nachhaltige Entwicklung

Zugriff auf Dokument

10.1007/978-3-7091-0503-0_40

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