Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors

Helena Lovasz-Bukvova; Florian Tiefenbacher; René Schuster; Michael Reiner; Deepak Dhungana; Sandra Pfiel; Matej Hopp

doi:10.1007/978-3-030-85521-5_49

Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors

Helena Lovasz-Bukvova
, Florian Tiefenbacher
, René Schuster
, Michael Reiner
, Deepak Dhungana
, Sandra Pfiel
, Matej Hopp

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The possibility to create an additional or alternative experience for tourists using Virtual Reality (VR) has considerable potential in marketing, as an alternative to physical visits, as well as an enriching factor of a real-world experience. However, the positive experience in VR can be quickly marred by lack of usability, unmerited task load, or an onset of cybersickness. This paper presents the findings from a study of an application for museums allowing visitors to curate their own virtual rooms. The findings show that even such a simple VR application can still pose usability challenges to the users. Moreover, a considerable proportion of the study participants developed cybersickness symptoms despite a comparatively short use. We conclude that the design of experiential VR applications for tourism must pay attention to user-centred development in order to realise the promise of the content.

Original language	English
Title of host publication	Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings
Editors	Murat Yilmaz, Paul Clarke, Richard Messnarz, Michael Reiner
Publisher	Springer
Pages	719-729
Number of pages	11
Volume	1442
ISBN (Print)	9783030855208
DOIs	https://doi.org/10.1007/978-3-030-85521-5_49
Publication status	Published - 25 Aug 2021

Publication series

Name	Communications in Computer and Information Science
Volume	1442
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Keywords

Cybersickness
Experiential tourism
Museums
NASA-RTLX
SUS
Simulator sickness
System usability scale
Task load
Usability
Virtual Reality

Research fields

Virtual Reality

IMC Research Focuses

Digital transformation and organisational development

ÖFOS 2012 - Austrian Fields of Study

102026 Virtual reality

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-030-85521-5_49

Cite this

Lovasz-Bukvova, H., Tiefenbacher, F., Schuster, R., Reiner, M., Dhungana, D., Pfiel, S., & Hopp, M. (2021). Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors. In M. Yilmaz, P. Clarke, R. Messnarz, & M. Reiner (Eds.), Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings (Vol. 1442, pp. 719-729). (Communications in Computer and Information Science; Vol. 1442). Springer. https://doi.org/10.1007/978-3-030-85521-5_49

Lovasz-Bukvova, Helena ; Tiefenbacher, Florian ; Schuster, René et al. / Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors. Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings. editor / Murat Yilmaz ; Paul Clarke ; Richard Messnarz ; Michael Reiner. Vol. 1442 Springer, 2021. pp. 719-729 (Communications in Computer and Information Science).

@inproceedings{36ce01091e3843099ee8b61eb030853e,

title = "Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors",

abstract = "The possibility to create an additional or alternative experience for tourists using Virtual Reality (VR) has considerable potential in marketing, as an alternative to physical visits, as well as an enriching factor of a real-world experience. However, the positive experience in VR can be quickly marred by lack of usability, unmerited task load, or an onset of cybersickness. This paper presents the findings from a study of an application for museums allowing visitors to curate their own virtual rooms. The findings show that even such a simple VR application can still pose usability challenges to the users. Moreover, a considerable proportion of the study participants developed cybersickness symptoms despite a comparatively short use. We conclude that the design of experiential VR applications for tourism must pay attention to user-centred development in order to realise the promise of the content.",

keywords = "Cybersickness, Experiential tourism, Museums, NASA-RTLX, SUS, Simulator sickness, System usability scale, Task load, Usability, Virtual Reality",

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note = "Funding Information: Acknowledgements. The study was carried out as a part of the project Scan2VR with financial support from the government of Lower Austria and in cooperation with the Kunstmeile Krems. Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.",

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Lovasz-Bukvova, H, Tiefenbacher, F, Schuster, R, Reiner, M , Dhungana, D, Pfiel, S & Hopp, M 2021, Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors. in M Yilmaz, P Clarke, R Messnarz & M Reiner (eds), Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings. vol. 1442, Communications in Computer and Information Science, vol. 1442, Springer, pp. 719-729. https://doi.org/10.1007/978-3-030-85521-5_49

Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors. / Lovasz-Bukvova, Helena; Tiefenbacher, Florian; Schuster, René et al.
Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings. ed. / Murat Yilmaz; Paul Clarke; Richard Messnarz; Michael Reiner. Vol. 1442 Springer, 2021. p. 719-729 (Communications in Computer and Information Science; Vol. 1442).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors

AU - Lovasz-Bukvova, Helena

AU - Tiefenbacher, Florian

AU - Schuster, René

AU - Reiner, Michael

AU - Dhungana, Deepak

AU - Pfiel, Sandra

AU - Hopp, Matej

N1 - Funding Information: Acknowledgements. The study was carried out as a part of the project Scan2VR with financial support from the government of Lower Austria and in cooperation with the Kunstmeile Krems. Publisher Copyright: © 2021, Springer Nature Switzerland AG.

PY - 2021/8/25

Y1 - 2021/8/25

N2 - The possibility to create an additional or alternative experience for tourists using Virtual Reality (VR) has considerable potential in marketing, as an alternative to physical visits, as well as an enriching factor of a real-world experience. However, the positive experience in VR can be quickly marred by lack of usability, unmerited task load, or an onset of cybersickness. This paper presents the findings from a study of an application for museums allowing visitors to curate their own virtual rooms. The findings show that even such a simple VR application can still pose usability challenges to the users. Moreover, a considerable proportion of the study participants developed cybersickness symptoms despite a comparatively short use. We conclude that the design of experiential VR applications for tourism must pay attention to user-centred development in order to realise the promise of the content.

AB - The possibility to create an additional or alternative experience for tourists using Virtual Reality (VR) has considerable potential in marketing, as an alternative to physical visits, as well as an enriching factor of a real-world experience. However, the positive experience in VR can be quickly marred by lack of usability, unmerited task load, or an onset of cybersickness. This paper presents the findings from a study of an application for museums allowing visitors to curate their own virtual rooms. The findings show that even such a simple VR application can still pose usability challenges to the users. Moreover, a considerable proportion of the study participants developed cybersickness symptoms despite a comparatively short use. We conclude that the design of experiential VR applications for tourism must pay attention to user-centred development in order to realise the promise of the content.

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KW - Task load

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EP - 729

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A2 - Reiner, Michael

PB - Springer

ER -

Lovasz-Bukvova H, Tiefenbacher F, Schuster R, Reiner M , Dhungana D, Pfiel S et al. Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors. In Yilmaz M, Clarke P, Messnarz R, Reiner M, editors, Systems, Software and Services Process Improvement - 28th European Conference, EuroSPI 2021, Proceedings. Vol. 1442. Springer. 2021. p. 719-729. (Communications in Computer and Information Science). doi: 10.1007/978-3-030-85521-5_49

Virtual Reality Applications for Experiential Tourism - Curator Application for Museum Visitors

Abstract

Publication series

Keywords

Research fields

IMC Research Focuses

ÖFOS 2012 - Austrian Fields of Study

UN SDGs

Access to Document

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Cite this